Field-staff iOS & Android app
Installers and dealers register a warranty on the spot - product serial, customer details, installation photos. Offline-capable, syncs when the connection comes back. No paper, no faxes.
JTS Product · Digital Warranty Platform
Replace paper warranties with a digital platform your dealers actually use
Our Digital Warranty Platform is a production-tested, white-label system for product manufacturers - iOS & Android field apps, a multi-tenant web admin and CMS integrations. Built and owned by JTS, in continuous use since 2019.
In production since December 2019 · Built & owned by JTS
10,000+
installations registered to date
6+ yrs
continuous production since 2019
iOS & Web
field-staff app + multi-tenant admin
White-label
your brand, your colors, your flow
Why it exists
Paper warranties do not scale past one product line
Every product that ships with a paper warranty card creates the same problem: the card gets filled in by a dealer or installer, faxed, scanned, re-keyed by HQ staff. Finding any specific installation later - for a recall, a complaint, end-of-life parts planning - means calling the dealer and waiting.
For a brand shipping thousands of units a year, the cost is senior-staff time, traceability gaps and the inability to act on field data. We built the platform to solve this once, for any product category - and we have been running it in production for global brands since 2019.
What you get
One platform, three surfaces, every installation traceable
Dealer & HQ web admin
Search, filter and export every installation across the country in seconds. Role-based access for dealers (own installations only) and HQ staff (full network). Built for daily operational use, not quarterly reports.
Digital manual vault & CMS integration
Optional extension that attaches digital instruction manuals, care guides and serviceable parts directly to each registered unit. Integrates with TYPO3, WordPress or your existing CMS so end-customers can self-serve.
Dashboards & sales data
Real-time dashboards across product lines, regions and dealers - units sold, active warranties, claim rates, failure trends. Filter by anything, export to CSV, schedule weekly reports straight to HQ inboxes.
End-customer warranty lookup
End-customers check their own warranty status by serial number or registration email - no account, no login. Cuts inbound support calls and proves coverage on demand when they need it.
Repair & shipping cost estimates
Built-in cost calculator with current parts pricing and shipping zones. Dealers quote on the spot using HQ-approved rates; customers see a transparent estimate before authorising the work - no back-and-forth, no surprises.
The stack
Built for the long haul - and six years live to prove it
Backend
PHP, MySQL, REST API, role-based auth
Mobile
iOS (Swift), Android, offline-first sync
CMS integration
TYPO3, WordPress, multilingual delivery
Operations
6+ years uptime, JTS-hosted & supported
Running it today
In production for global brands
Automotive parts · web admin
Webasto Japan
German parts manufacturer (heaters, sunroofs, EV batteries). Nationwide dealer network. 10,000+ installations registered. Live since December 2019.
Luxury timepieces · mobile app
Ralph Lauren Watches Japan
Luxury watch warranty + digital manual vault. Each registered timepiece is linked to its instruction manual, service history and authenticity record.
Inside the platform
Real screens from real production deployments
Trust & compliance
Built for enterprise procurement reviews
- PCI compliantPayment Card Industry standard
- GDPR compliantEU data protection ready
- SSL on every pageTLS 1.3, HSTS preloaded
- Redundant backupLive + offsite cold storage
- 30-minute responseJTS-hosted & supported
Deployment
Live in 6 to 8 weeks - paper kept running in parallel
- 1 Setup & digitisation 3-4 weeks Your existing paper warranty cards are cloned into digital forms; product catalogue is loaded; staff accounts provisioned.
- 2 Test phase 3-4 weeks A pilot subset of stores runs the system alongside paper. Real warranties go through both; we fix anything that surfaces before broad rollout.
- 3 Live rollout Network-wide Optional for all stores in months 3-12, then mandatory at the year-1 mark. No big-bang switchover.
More from JTS
See what we have built for global brands
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